Link: The Art of No
Derek Powazek, as always, has something smart to say:
But what nobody ever teaches us is perhaps the most important thing you can learn to be a successful working designer: How to not say "no." If I could give one piece of advice to the designer just getting into client work, or even some who's been doing this for a while, it's this: The next time you want to say "no" to a client, boss, or colleague, say this instead: "Why?"It's written from the perspective of a designer, but is much more widely applicable than that. Click through to read the whole thing.